Remote Support Upgrade

Generally:

The packages are compatible for all touch controllers from 2006 to 2016.

Your advantages:

• Fast reaction time
• Less downtime
• Shorter downtimes
• 85% of the errors can be analyzed directly

The following signals are transferred via OPC UA:

• The actual quantity and remaining quantity of the current order
• Error (current state)
• Running (current state)
• Waiting (current status)

A monitoring, GAE, GME or BDE solution can be implemented via these signals!

An additional network card is not required.

MEBA vol

Simple production data acquisition via OPC Unified Architecture (OPC UA)

What exactly does that do?

Analysis and insights into customer software: MEBA supplies the data, the customer evaluates the current machine status

• Optimal order processing: customer-side order analysis, forecast and planning
• Monitoring and recording of key figures
• Production data acquisition (BDE)
• Safe and easy data transfer
• No additional software needed to analyze MEBA machine data

Router + service package EXTEND:

If you value a high level of service and quick help, you've come to the right place with the "Service EXTEND" package. For a basic monthly price, you receive a very high level of service, which means fast availability of the service. Telephone and video support as well as remote access to machines with a modem are included. In addition, the package includes a spare parts and maintenance discount of 5% each.
The new possibility of live audio and video chats as well as the live exchange of images, videos and documents are also included.

Router + service package EXTEND DIGITAL:

The "Service EXTEND DIGITAL" package is ideal for all customers who have a MEBA machine with remote access via modem. In addition to the possibility of eliminating faults more quickly through remote access and thus increasing machine availability, you receive a top service level.

All included services of the "Service EXTEND" package are included plus in the future the MEBA app, which will be expanded to include helpful online functions, as well as spare parts and maintenance discounts of 10%. Important: If your existing saw meets the technical requirements, it can be retrofitted and made fit for "Service EXTEND DIGITAL".

Differences:

The basic price is calculated once a year.

The notice period must be submitted in writing no later than 3 months before the end of the term.

Valid only for machine location Germany.